Refund Policy

At JigsawCat, we strive to ensure your satisfaction with our services. This refund policy outlines the terms and conditions for requesting refunds on your subscription purchases.

Refund Eligibility

• All subscription users are entitled to request a refund at any time during their subscription period.
• However, refund eligibility is subject to the usage of paid credits associated with the subscription plan.
• If you have used 50 or more paid credits from your subscription plan, you will no longer be eligible for a refund.

Refund Process

• To initiate a refund, please visit our refund request form.
• Once a refund request is submitted, all remaining paid credits associated with the subscription will be locked and unavailable for use.
• The credits will remain locked until you explicitly cancel your refund request.
• Refund requests will be processed within 7 business days.

Important Notes

• If you request a refund after using any amount of paid credits (even just one credit), your account will be restricted from purchasing any future subscription plans.
• If you request a refund before using any paid credits, your account will maintain full purchasing privileges for future subscriptions.
• Refund requests do not affect your ability to use free credits or any features available to free users.

For any questions about our refund policy, please contact our support team.